Effective Date: October 2023
Welcome to TicketsChicago.org (the “Site”), operated by our team dedicated to providing a seamless ticketing experience. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information. By using our Site, you agree to the practices described here.
This policy applies solely to data collected through TicketsChicago.org and does not cover third-party websites linked from our site. We reserve the right to update this Privacy Policy periodically, and any changes will be posted here with an updated effective date. Continued use of the Site after modifications indicates your acceptance of the revised policy.
When you purchase tickets, create an account, or contact us, you may provide personal details such as your name, email address, and payment information. Please note, we do not store your credit card details directly; a secure third-party payment processor handles such information. Providing your contact details allows us or our representatives to communicate with you regarding your transactions or inquiries.
We may automatically gather information about your interactions with our Site, including your IP address, device type, browser, access times, and pages viewed. Cookies and similar technologies may be used to enhance your browsing experience and analyze site traffic.
Your data is used to process ticket purchases, manage your account, and deliver customer support. In certain cases, such as delivering e-tickets, relevant details may be shared with third-party service providers involved in fulfillment.
We may contact you regarding your orders, account updates, or responses to your inquiries. You may receive transactional emails and, if opted in, promotional messages related to upcoming events or special offers.
With your consent, we may send you marketing emails or SMS about our services, new features, or events. You can opt out at any time via the unsubscribe link or by replying “STOP” to SMS messages.
We may share your information with trusted third-party vendors who assist with payment processing, order fulfillment, or marketing. These partners are contractually obligated to protect your data and use it only for specified purposes.
If required by law or in response to legal requests, we may disclose your information. We also implement security measures to safeguard your data but cannot guarantee absolute security over the internet.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention is required by law. You may request the deletion of your data by contacting us.
We use cookies to enhance your experience, including necessary cookies for Site functionality, analytics cookies for usage tracking, and advertising cookies for targeted content. You can control cookie preferences through your browser settings. We partner with analytics and advertising providers who may collect data about your interactions with our Site to improve our services and marketing efforts.
We employ reasonable physical, electronic, and procedural safeguards to protect your personal data. Despite these efforts, no online system can be entirely secure, so you use our Site at your own risk.
This Site is intended for users aged 18 and older. We do not knowingly collect personal information from minors under 13. If we discover such data has been provided, we will delete it promptly.
You may opt out of marketing communications by clicking the unsubscribe link in our emails or replying “STOP” to SMS messages. You can also request access, correction, or deletion of your personal data by contacting us at the details provided below.
If you have questions or wish to exercise your data rights, please contact us via email at [email protected] or through our online request form. We will respond in accordance with applicable laws.
We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top. We encourage you to review this page regularly to stay informed about how we protect your data.
For requests related to your personal information, or if you have concerns about your data privacy, please reach out to us at [email protected]. We are committed to safeguarding your privacy and ensuring your trust.